Moderating People

There is a really good article in the San Francisco Chronicle today about the Community team at flickr – run by Heather Champ. The article discusses the dilemmas and decisions the team Heather leads makes when confronted with millions of people interacting and sometimes misbehaving. Part art, part rulebook, a lot of gut on just what is flickrness.

There is a great quote in the piece:

“People become disassociated from one another online. The computer somehow nullifies the social contract,” she says. In other words, people sometimes go nuts amid the anonymity of the Internet.

I think this is so true and something to keep in mind when developing social sites. When you are looking to create a social site and the framework for social experiences, you need to be ready for people to go a little nuts.

current: experience matters design :: senior level interaction design and systems strategy consulting former partner, tangible user experience; Yahoo! founder of the public and internal Yahoo! pattern library. design director of ued teams responsible for designing solutions across key yahoo! platforms: social media, personalization, membership and vertical search.

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