From 2008-2019 I was a partner in the ux design firm Tangible UX. Much of the work I did was in the fintech space for Intuit, Capital One, Neptune Financial and others. I also spent a large amount of time designing and consulting with companies about their social interfaces as well as interaction design pattern libraries.
From 2019-2023 I consulted independently in a long term contract with the ADL (Anti Defamation League) and a bunch of other small startups under my own company name Experience Matters Design. I did a lot of diagramming to understand a variety of complex systems. Here are some of the outcomes of that work.
work focus areas
systems thinking
system architecture
information architecture
I diagram the big picture before getting into the details. It’s all about context of interactions in the system.
Clients:
ADL
Autodesk
Capital One
Seagate
Yahoo!
Intuit
iBotta
Sustainable Minds
The Hunt
Ask
NURX
Verizon
Wisegate
pattern library & design standards
(advising, training, building)
I help companies develop robust and useful pattern libraries as part of their overarching design system strategies. Work has included training, evangelizing, auditing, writing and organizing.
Clients:
ADL Social Pattern Library
Intuit mobile teams
Intuit One Identity
Akamai
Nokia
Citrix
Seagate
early UX exploration & documentation
(task flows, scenarios, storyboards, wireframes, figma prototypes)
ux writing, usability, generative user research, observation
I document the details of
the interactions at the page
level using a variety of tools
including figma and test concepts during ideation and to validate usability and usefulness.
Clients:
ADL
Ask
NURX
Wisegate
Verizon
Capital One
Netflix
Intuit
Seagate
The Hunt
Neptune Financial
Sustainable Minds
iBotta
etc.
social interfaces specialty
I help companies integrated meaningful social components into their applications and websites. Tasks ranged from advising, research, design & validation
Clients:
ADL
Autodesk University
CloudOn
Grokker
MyWorld
Oodle
SocialText
Spoke
StumbleUpon
The Hunt
Togetherville
TreeRing
Wisegate
Workr
other specialties
hiring and mentoring:
I helped a lot of startups between 2008 and 2017 hire their first UX design staff.